Hotels measure task completion rates — "Did the guest order dessert?" — but not the missed potential. What if 30% of guests wanted Baked Alaska, but you only had crème brûlée? Without Convolytic, you'd never know.
Hotels measure task completion rates — "Did the guest order dessert?" — but not the missed potential. What if 30% of guests wanted Baked Alaska, but you only had crème brûlée? Without Convolytic, you'd never know.
Your voice AI has a 70% success rate on dessert orders. That sounds great — until Convolytic reveals:
Result: You add Baked Alaska. Revenue per dessert order increases 22%. Guest satisfaction scores jump 12%.
Guests order what's available, not what they wanted
Never hear about suites
Delays or unclear confirmations
No tracking on guests who interacted
Identify when guests request unavailable items — like Baked Alaska — so you can adjust your offerings based on real demand, not guesswork.
Compare different phrasing options: "Would you like to upgrade to a suite?" vs. "We have ocean-view suites available — interested?" See which drives more revenue.
Analyze when guests are most receptive to upgrades, spa bookings, or dining reservations. Adjust agent scripts accordingly.
Compare different LLMs (GPT-4, Claude, Gemini) on real guest interactions to see which performs best for your property.
Luxury resort in Scottsdale implemented Convolytic to analyze their AI concierge conversations.
Discovery: 30% of successful dessert orders settled for an available option after requesting something unavailable.
Action: Added popular requested items to the menu and optimized upsell timing.
Result: 19% increase in dessert revenue per order, 12% improvement in guest satisfaction scores.
Real results from hospitality teams using Convolytic
Increased Upsell Revenue
Reduced Chat Drop-offs
Improved Guest Satisfaction
"Convolytic showed us that guests were asking for services we didn't even know they wanted. We've added three new amenities based on conversation data, and our upsell revenue has increased by over 20%."
— Director of Operations, Luxury Resort
Unlike generic analytics tools, Convolytic understands the unique needs of hotels, resorts, and guest services.
Works with your existing voice and chat systems. No complex setup or IT resources required.
Not just data — specific recommendations on how to improve revenue, satisfaction, and efficiency.
Our customers see measurable improvements in upsell revenue, guest satisfaction, and operational efficiency within weeks.